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Bill & Dan in the 2012 Veterans Parade:
Bill & Dan in the 2013 Veterans Parade:
NEW!
DRO PROS Gift
Certificates!
Looking for a great Holiday gift idea? Look no further
than a DRO PROS gift certificate!
Good for any merchandise, nothing spreads Holiday cheer
than new tools!
Shipping:
Domestic Shipping to
the United States:
All shipping stateside is via
UPS ground. We charge a flat shipping rate of $43. When UPS picks up
your DRO package from our warehouse (usually towards the end of the
day), UPS automatically emails a tracking number to DRO PROS and
yourself. If for some reason you didn't receive a tracking number,
please call us and we'll be happy to provide you the tracking number we
received. We cover insurance against any potential shipping damages, so
no hidden fees here!
Here is a custom
UPS delivery chart of your digital readout from our warehouse to you:
Domestic
Shipping to a Post Office Box:
If your destination address is a Post
Office or PO Box, we must ship via United States Postal Service as UPS
will not deliver to a PO Box. The only method of shipping via USPS
available to us is Parcel Post, which is also $43. Please be aware
Parcel Post does not generate a tracking number like UPS (This is one
of the main reasons we use UPS). DRO PROS highly recommends UPS for
all digital readout kits. DRO PROS will not be held liable for
delays caused by the Post Office. We know it's slow. That's why
we recommend UPS!
International Shipping
to Canada:
All of our DRO
shipping is done via UPS. We charge a flat fee of $80.
International Shipping
elsewhere:
All of our DRO
shipping is done via the United States Postal Service via a flat rate
of $140.
Repairs:
Need us to
repair something?
Click HERE to download our Repair Procedures
All repairs
are handled directly by
DRO PROS. Simply return the defective product to us
and we will either repair, replace or refund the original cost of
the item at our discretion. Items that are damaged by improper
installation or misuse are not eligible for repair / warranty.
Replacement, repair or refund of warranted items is at the sole
discretion of DRO PROS. Shipping costs are shared, you
pay shipping to us and we pay shipping back to you.
Please do the following if
you need to return an item for repair:
1. Pack everything with as
much protection as best you can.
2. "Double boxing"
is recommended.
3. Place a copy of your
receipt inside the box with a brief explanation of whom you spoke
to, and what is wrong with the item.
4. Send it back to us at
the following address:
DRO PROS
4992 Allison Parkway Suite G
Vacaville, CA 95688
5. An "RMA" or Return
Merchandise Authorization number is not required, but please do
remember to enclose a copy of your receipt. It makes the repair
process easier for us and hence quicker for you.
Exchanges:
Need to exchange a scale?
Click HERE to download our Exchange Procedures
If you need to
exchange a
digital readout
scale or display,
simply return the part back to us and as soon as we receive it, we'll send
the correct size part out to you.
Over-sized scales (scales larger than 800mm) are not eligible for exchange.
Shipping
costs are the responsibility of the Customer. Scales must be returned in
original, unused, new condition, in original,
unmarked, undamaged boxes and all original packaging
materials. Please do not send scales back in their original,
unprotected boxes before double boxing them.
Again, please make sure and double box all returned items. Returned items
that are not double boxed cannot be returned for exchange. Whichever
carrier you choose, we highly recommend purchasing insurance.
Please do the following if you need
to return a scale in exchange for another size scale:
1. Put everything back in the
original scale boxes as best you can.
2. Please rubber band the scale
box closed - Please do not tape the box closed or
write on the box.
3. Place the original scale box
inside of your larger shipping box.
4. Place a copy of your receipt
with a brief explanation of what you would like us to do inside the box.
Something like "Talked to Bill and need to exchange this 300mm scale for a
250 because this scale is too long" would be perfect.
5. Send it back to us at the
following address:
DRO PROS
4992 Allison Parkway Suite G
Vacaville, CA 95688
6. An "RMA" or Return Merchandise
Authorization number is not required, but please do remember to enclose a
copy of your receipt. It makes the return process easier for us and hence
quicker for you.
All exchanged
digital readout scales are subject to a $20 restock fee. This may be waived
based on what condition we receive the scale, please see the above
"Please do the following..."
for guidance on how best to avoid the $20 charge.
Returns:
Phone & Website
Sales:
Phone & Website sales all carry a 14 day Money Back Guarantee.
Machine Sales:
Machines must be thoroughly inspected when they are received by the
customer. Any and all damage, no matter how small, must be annotated on
the Bill Of Lading (BOL), before you sign the release. Signing the BOL
indicates you accept the machine as is, so please, take the time to
inspect it thoroughly. Remember, once you accept it, you own it.
Machines are not eligible for return unless previously authorized by DRO PROS.
Returned
Machines (if previously approved by DRO PROS) are subject to a 20% restock fee. Shipping charges are not
refundable. Machines must be returned in the same condition as they were
received. The customer is responsible for any and all return shipping
charges.
eBay Sales:
Carry a 7 day Money Back Guarantee. All merchandise must be returned in
original, unused, new condition, in original,
unmarked, undamaged boxes and original packaging
materials.
Over-sized scales (scales larger than 800mm) are not
eligible for return. All returns must include all original,
undamaged, unmarked packing and boxing materials, warranty cards,
manuals etc. Please make sure and double box all returned items.
Returned digital readout items that are not double boxed cannot be returned for credit.
Shipping costs are non-refundable and are the responsibility of the
customer. Any items not returned in original, unmarked, re-sellable
condition will not be eligible for refund.
All returned items are subject to a 20% restock fee, not
including shipping charges, which are not refundable. We charge
this restock fee to encourage customers to purchase products they intend
to keep and to protect our already low prices.
Please do the following for
returns:
1. Put everything back in the
original boxes as best you can.
2. Please rubber band the boxes
closed - Please do not tape the boxes closed.
3. Place the original boxes inside
of a larger shipping box.
4. Place a copy of your receipt
inside the box with a brief explanation of why you would like to return the
items.
5. Send it back to us at the
following address:
DRO PROS
4992 Allison Parkway Suite G
Vacaville, CA 95688
6. An "RMA" or Return Merchandise
Authorization number is not required, but please do remember to enclose a
copy of your receipt. It makes the return process easier for us and hence
quicker for you.
Shipping Damage:
Although the DRO
PROS
shipping team prides itself on their excellent packaging skills, sometimes
packages do get damaged during the shipping process. DRO PROS
insures all packages against damage, so there is no need for customers to
pay for shipping insurance. In the unlikely event this was to happen, please
notify
DRO PROS immediately and make sure to keep all packaging
materials. If possible, pictures of the damaged items/boxes are greatly
appreciated as they assist us immensely during the claims process. Please
inspect all items immediately upon delivery. Please do not delay reporting
shipping damage as shipping claim insurance has very short, and strict, time
limits. Once the digital readout items are returned to DRO PROS,
the damaged items will be replaced.
DRO PROS will refund and/or pay for same class shipping as in
the original order for both the return and outgoing packages.
Privacy:
DRO PROS
maintains strict control over any and all customer data. DRO PROS
does not sell, rent, share, or disclose any part of our customer data to
any outside agency. All information is utilized solely by DRO PROS
for normal ordering and purchase activities.
Miscellaneous:
Payment - We
accept Visa, MasterCard, Discover, American Express, PayPal,
Personal/Company check, and Money Orders.
Website Errors /
Omissions - As amazing as we try to be, we are human. We try our best to maintain the most current,
up to date and accurate website possible, but occasionally, mistakes are
made. DRO PROS will not be
held accountable for unintentional errors or omissions in website code,
pricing, general policies or other assorted electronic media. As commerce
today involves doing business in a fluid and dynamic economy, DRO PROS
policies/prices/offers are subject to change without notice. DRO PROS reserves the right to
change pricing and policy at any time.
Disputes - By
purchasing from us, you agree that should a dispute arise, it shall be
arbitrated in the State of California, by an arbitrator of our choosing.
About Our Customers...
Our customers
range from the professionally trained machinist to the backyard
hobbyist. Regardless of your
experience level, you've welcome at DRO PROS. But most
importantly, thank you for your business!
Why should you buy from
DRO PROS?
We speak
English - We answer our phones - Same day shipping
Veteran
owned, Veteran managed - and proud of it!
Our goal is to
make customers for life. We feel that, in the long run, treating
customers right will yield much more than simply "going for the
sale". In accordance with that, we have attempted to pass on some
ideas to help you, the customer, in completing your purchase
decision:
Price.
Probably the most talked about factor when buying a
digital readout.
Price can also be the most misleading, and perhaps worst way, to
judge a digital readout kit. We've all heard the old adage, "You get
what you pay for." Before the internet, it was true, price did
generally correlate directly to value. But that was yesterdays
economy. All resellers obtained their goods the same way, and
therefore incurred the same costs. In today's economy, the market
has changed drastically. At DRO PROS, we import and sell directly to
you. Unlike our competitors, we do not have Western and Eastern
sales divisions and multi layers of management to support. One
location, one cost, and the savings get passed on to you!
Intuitiveness or "Ease of Use".
Probably the
most important, and hardest to determine factor when buying a
readout.
Think in terms of after the sale. Even if you get an absolute 'rock
star' bottom line price that would make William Shatner proud, if
the
digital readout
is not user friendly, you still didn't get a 'deal'. The whole point
of getting a
digital readout
is to make your work easier and more enjoyable. If the
digital readout is poorly designed, too complicated, if the display
isn't bright enough, or in other words is 'user unfriendly', you'll
regret your purchase decision every time you turn it
on. It simply won't matter what you paid, it's not worth
it!
Support.
Most likely the second most important, and perhaps most overlooked
factor when buying a
digital readout.
Imagine trying to reach a technician when you've bought a
digital readout
from an overseas reseller! Yet every day, people "save" $50 and buy
products on eBay without stopping to think what will happen when
they need service or tech support. Some
digital readout
resellers don't even publish a phone number! While our competitors
continue to pare down or even totally eliminate their customer
support, we continue to expand our Customer Service. Our Video
Tutorials are the best in the industry, and are available free for
you, our customers. Our tech help is the best in the business - our
techs all know our readouts inside and out.
Nobody knows digital readouts like
DRO PROS!
Warranty.
DRO PROS is proud to offer the industries safest, longest, lifetime
warranty on all of our Electronica magnetic scale kits.
DRO PROS brand warranty claims are handled directly
by DRO PROS. No run-arounds, no hassle! Something not working as
expected? Call us, don't get redirected overseas like the other
guys!
Parts.
Can
you believe some resellers don't carry parts? That's right, buy from
the "other guys", break a scale, and you get to replace the entire
digital readout
kit! Don't assume you can just go buy a different brand scale,
either, because most manufacturers use different connectors on their
scales. If that wasn't enough, even among those with a common
connector, such as a DB9, most are hard wired differently. Finally,
don't overlook the cost of parts. At DRO PROS, an
800mm replacement scale will cost you $197. A similar scale sold
extensively by a European company will cost nearly $700! Finally, we
have a massive inventory of parts, so rest easy - a replacement part
is only a phone call away!
The Best
Value.
We literally search world-wide for the best value
digital readout
products on the planet. If there was a better
digital readout
package to be sold, we would be selling it. Yes, we've seen cheaper
units on eBay, but there is a reason they're cheaper. Think poor
quality, no parts, no manual, non-existent customer service, poor
product fit/finish etc.
Customer
Service.
We pledge to
never "over sell" you on a product that won't work well for you. Our
philosophy is to try and save you money and get the best value kit
tailored to the machinery you have. Many of our customers are
surprised when we recommend against buying a more expensive brand.
Again, our philosophy is to build customers for life. Give us a call
and let us save you money!
Shipping.
Most orders
ship the same day, the next at the latest. We do not 'drop' ship, we
have our own massive warehouse of inventory right here on site. We
use UPS, you'll get a tracking number emailed to you immediately,
and we cover all shipping insurance automatically.
The
Company.
DRO PROS is a
veteran owned, American company. We enjoy selling quality products
at competitive prices. We believe that providing the best
customer service is the key to success. No other company spends more
time on the phone with customers than we do. Even in a down economy,
our company continues to thrive and grow. We look forward to earning
your business!
The Bottom
Line.
Our line of
digital readout's are simply the most user friendly readouts on the
planet. Because of our direct marketing structure, they're also
extremely affordable. Coupled with our extensive customer service
and affordable parts, our Digital Readout products are simply the
best value on the planet.
Shipping:
Domestic Shipping to
the United States:
All digital readout
shipping is done via UPS for a flat rate of $43. You'll get a tracking
number emailed direct to you from UPS, enabling you to track your shipment
door to door! We cover insurance against any potential shipping damages, so
no hidden fees here!
International Shipping
to Canada:
All of our DRO
shipping is done via UPS. We charge a flat fee of $80.
International Shipping
elsewhere:
All of our DRO
shipping is done via the United States Postal Service via a flat rate
of $140.
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Industry Leading Unlimited
Lifetime Warranty
Electronica magnetic
kits = Unlimited Lifetime Warranty
DRO PROS brand warranty claims are handled directly
by DRO PROS.
No run-arounds, no hassle!
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At DRO PROS, we
take care of our customers.
Have an issue or need some
help? Let us take care of it with a toll-free call to California!
Call us now at 1-707-452-8434
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